Terms & Conditions
Orders are generally shipped within 48 hours but please allow up to 10 business days for processing.
Free shipping is currently not available.
For our domestic customers: We offer the option of requesting signature confirmation on your package. There will be a $2.70 fee charged for this service. Signature confirmation adds extra security to your shipping method. Once an order has left our facility, we are no longer responsible for it and offer no guarantees regarding speed of safety of shipping. We cannot offer a refunds or reshipments on packages where signature confirmation was not requested.
For our Canadian customers: We are very sorry, but we cannot offer signature confirmation. Priority shipping allows a package to be tracked and is highly recommended.
We pride ourselves on ensuring that your order is packaged in a way that offers optimum safety in transit. However, once an order has left our facility, we are no longer responsible for it and offer no guarantees regarding speed or safety of shipping. We cannot offer refunds or reshipments on any packages not shipped with insurance (available by purchasing Priority shipping option, domestic and international) and signature confirmation (available domestic only).
If you request signature confirmation and your package is returned to us as ‘Unclaimed’, and you wish to have the package re-sent to you, there will be additional shipping costs at your expense. This includes orders that were originally sent with free shipping. If you do not wish to have your order re-sent, please contact us at JoyLacquer@gmail.com and we will refund the cost of your polishes, minus original shipping costs where applicable.
Joy Lacquer is not responsible for any fees, charges, customs charges, or taxes that may be associated with the shipping and receipt of products,
Once placed, all orders are final. If you have any questions about an order that was already placed, please contact us as soon as possible by emailing JoyLacquer@gmail.com. Please include your order number so we can assist you as quickly as possible. Emails are generally answered within 24 hours on normal business days.
Orders may not be altered through the website once placed. Please make sure your shipping and email addresses are correct at time of ordering. Shipping information may only be updated within 24 hours of an order being placed by emailing JoyLacquer@gmail.com with order number and any information in need of updating. We are not responsible for any packages shipped to incorrect addresses unless it is strictly an error on our part.
If your package arrives damaged, incomplete, or incorrect, we will happily work with you to find a resolution. Please email JoyLacquer@gmail.com, including your original order number as well as any pictures related to the problem.
Please read custom polish sales page for all terms and rules associated with the purchase of custom polishes. Purchase of custom polishes indicates agreement to all terms and conditions of Joy Lacquer as well as all terms and conditions applying to custom polishes.
All intellectual property of customs, including but not limited to recipes and overall appearance, created by Joy Lacquer are sole property of Joy Lacquer.
Any custom polishes created by Joy Lacquer may be featured for resale at a later date unless otherwise discussed and agreed upon at time of collaboration.
For external use only. Adult supervision is recommended for minors.
By purchasing our product you agree not to store nail polish near spark or flame; you agree not to smoke near products; you agree not to ingest any nail polish products, or work in poorly ventilated areas. You assume all risk and liability involved with the use of this product, including the use of the product by anyone, including children or minors.
Joy Lacquer nail lacquer is made using a 5-free nail polish suspension base that is free from Toulene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, and Camphor. All Joy Lacquers are handmade products and as such, each batch of polish can display very small variations due to handcrafted artisan nature of the product. Due to the handmade nature of the polish, some mild separation can occur and does not affect the overall quality of the product. Always gently roll the bottle prior to use to ensure even mixture and application.
Joy Lacquers are not tested on animals.
Any lacquers that are not 5-free will have a disclosure statement on their sales page.
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Acrylates Copolymer, Stearalkonium Bentonite, N-Butyl Alcohol, Styrene/Acrylates Copolymer, Benzophenone-1, Silica, Alumina, Trimethylpentanediyl Dibenzoate.
May also contain:
D&C violet, mica, lake dyes, glitter, flakes, Spectraflair, and/or Chromaflair.
Joy Lacquer is not affiliated with the NFL, nor are we affiliated with any teams associated with the NFL, NHL, NBA, NCAA or MLB.
We reserve the right to cancel and refund any order at our discretion.
Purchase with intent to resell is strictly forbidden.
Any information entered on the website, shared through email correspondence, or given to us in any other manner is confidential and will not be shared. Our site is protected with SSL security and your payment information is strictly confidential and secure. Any concerns should be sent to JoyLacquer@gmail.com andare generally replied to within 24 hours.
If you are interested in wholesale options, please email JoyLacquer@gmail.com with any inquiries.