Business hours are Monday through Friday, 9AM to 6PM PST except on holidays and when otherwise specified.
Order processing currently takes 2 to 5 business days unless otherwise specified. Back ordered items can take 7 to 10 business days. If you have not received a tracking number by this time, please send an email to JoyLacquer@gmail.com with your order number and concerns/questions.
Emails are generally answered within 24 hours on business days.
Free shipping is unfortunately not available at this time due to a steep increase in USPS shipping rates.
As always, thank you for your patience and support!